kokhoki.fit Casino & Sportsbook FAQ

During registration, we ask for your full name, date of birth, email address, and a mobile phone number. You will also create a secure password and confirm your residential country. We use this information to set up your account and comply with regulatory requirements. After registration is complete, we will ask you to upload identity documents—a government-issued ID (passport, national ID card, or driver's licence) and a proof of residence (utility bill or bank statement dated within three months)—to verify your account. This verification (KYC) is a legal requirement and typically completes within one to two business days. Until verification is approved, you can view the platform but cannot deposit funds or access live-dealer tables.

On the login page, tap or click "Forgot your password?" and enter the email address associated with your kokhoki.fit account. We will send you a secure reset link via email. Click the link and follow the prompts to create a new password. The reset link is valid for a limited time (typically 24 hours), so act promptly. If you do not receive the email, check your spam or junk folder. If you have trouble resetting your password using this method, contact our support team and we can help verify your identity and guide you through account recovery.

Yes, we support direct bank transfers to kokhoki.fit accounts held at online payment, e-wallet, mobile banking, and local payment. When you select one of these banks as your deposit method, we provide you with our bank account details. Transfer the funds from your personal bank account, and your kokhoki.fit account will be credited once the transfer clears. Processing time depends on your bank and the time of day you transfer; most transfers complete within one to two hours during business hours. On weekends or public holidays (such as Idul Fitri or Idul Adha), processing may take longer. We also support faster mobile payment methods—online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet—which typically credit your account within minutes.

We accept deposits across a range of amounts to accommodate different user preferences. Minimum and maximum limits vary slightly by payment method. Mobile e-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) typically allow smaller minimum deposits and have moderate maximum limits per transaction. Bank transfers (online payment, e-wallet, mobile banking, local payment) often support larger deposits. Your account's account preferences may also depend on your verification status and account history. To see your specific account preferences, log in to kokhoki.fit, navigate to the Wallet or Payments section, and select your preferred payment method. We do not advertise bonus amounts or percentages; any promotional offers are subject to terms that we display clearly at the time of deposit.

Demo or practice modes are not available on kokhoki.fit. To access live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), sportsbook markets (Liga 1, Piala AFF, Champions League, MotoGP), or slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), you must have a verified account and a funded balance. We recommend starting with a modest deposit to familiarise yourself with the platform, table limits, and betting workflow. Our live-dealer studios offer tables at various limits to suit different betting preferences. If you are new to live casino or sportsbook betting, you may wish to read the game rules in our sportsbook or live-casino sections, or contact our support team for guidance on how each game works.

kokhoki.fit may offer promotional terms to new registered users. Any welcome offer or bonus is subject to specific terms, which we display clearly during registration or in the Promotions section of your account. We do not publish fixed bonus amounts or percentages publicly; instead, offers are personalised based on your account status and location. All promotional offers include conditions (such as betting requirements or game restrictions) that you should review carefully. For current promotional terms, log in to your account and check the Promotions or Offers tab. If you have questions about a specific offer, contact our support team and we can explain the terms and conditions in detail.

To request deletion or anonymisation of your personal data, contact our support team in writing (via email or in-app help) and clearly state your request. We will verify your identity and review your request according to applicable data-protection regulations. Some data may be retained for regulatory or accounting purposes even after account closure. Deletion requests may take several business days to process, depending on your account history and any outstanding transactions. For detailed information about how we handle data deletion and your data rights, please refer to our Privacy PolicyNote that deleting your account does not automatically delete all data; you must submit a separate data-deletion request if you wish your personal information to be anonymised or removed.

We aim to respond to support inquiries within a standard business window. During regular weekday hours (Monday to Friday, excluding public holidays such as Idul Adha or Nyepi), you can typically expect a response to a support ticket or in-app help request within a set timeframe. During weekends, public holidays, or high-volume periods (such as major Liga 1 matches or esports tournaments), response times may extend. Urgent account issues—such as suspected unauthorised access, withdrawal delays, or payment failures—are prioritised and reviewed as soon as possible. You can submit queries via in-app help, email, or the support contact form on our website. For the fastest response, use the in-app help feature, as it allows us to reference your account directly.