kokhoki.fit Platform Privacy Notice

This page describes what we collect when you use kokhoki.fit and how we keep that data protected. We operate an online entertainment platform offering live-dealer tables, sportsbook coverage, and slot games, available only in jurisdictions where applicable law permits. Your privacy and account security are central to how we run our service.

When you access kokhoki.fit—whether from Jakarta, Surabaya, Bandung, or elsewhere in supported regions—we collect personal information to verify your identity, process deposits and withdrawals, and deliver the platform's features. This notice sets out what we collect, how we use it, who may access it, and what rights you have over your data.

We at kokhoki.fit do not sell your personal information to third parties for marketing. We share data only with payment processors, identity-verification partners, and regulatory authorities where required by law.

What we collect on kokhoki.fit

We collect information in several categories:

Account registration: email address, password, full name, date of birth, phone number, and address.
Identity verification (KYC): government-issued ID (national card, passport, or driver's licence), proof of address (utility bill or bank statement), and facial recognition data during account setup.
Payment information: bank account or mobile-wallet details (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet). We do not store full card numbers; payment processors handle sensitive card data.
Activity logs: login timestamps, device information, IP address, browser type, and game history.
Cookies and tracking: session tokens, preference cookies, and analytics tags to improve platform performance.

How we use your data on kokhoki.fit

We process your personal information for these purposes:

Account management: creating your account, resetting passwords, and enabling two-factor authentication.
Payments and withdrawals: processing deposits and withdrawals via your chosen payment rail.
Compliance and fraud prevention: verifying your identity under anti-money-laundering (AML) and know-your-customer (KYC) regulations, detecting suspicious account activity, and blocking access where required by law.
Platform operation: delivering live-dealer tables, sportsbook markets (Liga 1, Piala AFF, MotoGP, and other tournaments), slot games, and esports coverage.
Customer support: responding to your questions via email or in-app help.
Analytics and improvement: understanding how you use kokhoki.fit so we can enhance features and fix technical issues.

Third parties and data sharing

We share your data with external processors only when necessary:

Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and Indonesian banks (online payment, e-wallet, mobile banking, local payment) receive payment details to process your transactions.
Identity-verification services: third-party KYC providers confirm your documents and facial recognition data.
Legal and regulatory authorities: we disclose information to government agencies, financial regulators, and law-enforcement bodies where required by law or court order.
Analytics platforms: we use non-identifying analytics to track platform performance (no personal names or account balances).

Our servers may be located outside your jurisdiction, but we apply consistent encryption and access controls wherever your data is stored.

Your rights and account security on kokhoki.fit

We at kokhoki.fit recognise your legal rights over your personal information. You may:

Request a copy of the data we hold about you.
Ask us to correct inaccurate information.
Request deletion of your account and associated data (subject to legal retention requirements for financial records).
Object to processing your data for marketing (we do not send unsolicited promotional emails; opt-out options appear in your account settings).
Request a portable copy of your data in a standard format.

To exercise these rights, contact our support team via email or your kokhoki.fit account settings. We will respond within standard business timeframes and may request verification of your identity before fulfilling your request.

How we protect your data

We implement technical and organisational measures to protect your information:

Encryption: all data in transit is encrypted using SSL/TLS protocols. Sensitive fields (passwords, KYC documents) are encrypted at rest.
Access controls: only authorised staff can access personal data, and access is logged.
Two-factor authentication: you can enable 2FA on your kokhoki.fit account to prevent unauthorised login.
Password policies: we require strong passwords and do not store passwords in plain text.
Incident response: if we detect a data breach, we will notify affected users and regulatory authorities as required by law.

However, no security system is impenetrable. We recommend using a unique, strong password on kokhoki.fit and never sharing your login credentials or two-factor-authentication codes with anyone.

Cookies and tracking on kokhoki.fit

We use cookies and similar technologies to operate the platform and track your preferences:

Essential cookies: session tokens that keep you logged in to kokhoki.fit.
Preference cookies: remember your language, theme, and display settings.
Analytics cookies: track how you navigate the platform so we can identify and fix performance issues.

You can disable non-essential cookies in your browser settings, though this may limit platform functionality. We do not use cookies to identify you for advertising purposes.

Contact us about privacy

If you have questions about this privacy notice, wish to exercise your data rights, or suspect a data breach, please contact our support team. We at kokhoki.fit will acknowledge your request and work toward a resolution within standard timeframes. Access to our kokhoki.fit platform is available only where applicable law permits. Users are responsible for verifying that their use of our service complies with local regulations in their jurisdiction.